Our company has fallen victim to an unfortunate situation with an extremely unethical and vindictive customer.  This past client has filed a fraudulent and slanderous posting on this rip off report website that in of itself is under major scrutiny for it’s alleged illegal practices.  As a seventeen year old company we take our reputation very seriously and was distressed to see such ridiculous statements.  As I have seen positive rebuttals mounting I have learned that we have very supportive customers and appreciate their support.  If you have read this posting I’m hoping that, as an intelligent person, you will see between the lines and come to your own conclusion.  As a company and an individual that takes this issue very personally I know that everyday we strive to make our customers experience as pleasant as possible and when issues do arise we handle these professionally.  I have extremely dedicated employees that truly care about our customers and their homes, some whom have been with me for seventeen years.  We are determined not to let such a disturbed person affect our business but also realize that many people believe everything that they read.  Many of our customers are referral and repeat clientele and all I can ask is for the opportunity to speak with you about this issue if you are considering our company to remodel your home. Thank you, Bill Reid Owner breid@remodelwest.com 408.593.2749 www.remodelwest.com
About the author

Bill Reid

Founder and Owner of Remodel West, a residential design and construction firm, originally established as Cupertino Kitchen Design in 1992. I have created a very progressive company with a high level of quality standards. Over the years, the company has built revenues to 8.5 Million and scaled operations as we rolled with the times. By re-branding the business in 2007 to Remodel West, we aimed to better align our name with the scope of work performed. I am a Certified Graduate Remodeler through NAHB and Certified Green Building Professional through Build It Green and most recently Certified Renovator through the EPA which is now a federal requirement. My primary goals are to design and build more eco-friendly projects, to do projects for those clients seeking high quality. My professional background stems from twenty-six years of hands on experience beginning in 1985 in cabinetry design and sales, and progressed to my involvement with a startup company from 1987-1991. In 1992, at age 26, I started Cupertino Kitchen Design/RemodelWest. My strengths are creating a vision for our company, planning, and empowering our employees to accomplish our goals. Sue and I have been married 26 years with three wonderful children, Jessica, Michael and Adam and of course our dog Ellbee. We live in Los Gatos and enjoy visiting our home in Lake Almanor, fishing, brewing beer, reading and relaxing.

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